Gavin Harrigan and his mortgage broking team

How to Choose a Mortgage Broker

Figuring out how to choose a mortgage broker can be a pivotal step in securing the right home loan for your unique needs and situation.

A mortgage broker acts as an intermediary between you and potential lenders, aiming to find you the most suitable mortgage options based on your financial situation.

Below, I’ve put together some straightforward guidelines to help you select a good mortgage broker based on my 20 years of experience in the industry.

Key Takeaways

  • Research brokers thoroughly to understand their services and reputation.
  • Ensure they have a wide range of loan products and lenders.
  • Check for proper licensing and accreditation.
  • Look for transparency in fees and services.
  • Assess their communication style and availability.

How to Choose a Good Mortgage Broker

1. Understand What a Mortgage Broker Does

A mortgage broker is a professional who compares mortgages from a panel of lenders on your behalf, including banks and other financial institutions.

They should be knowledgeable about the various loan options, interest rates, and requirements of each lender they work with, which can save you time and potentially money.

For more information regarding what mortgage brokers do, read our blog on the topic.

2. Research and Recommendations

Start by researching online and asking for recommendations from friends or family who have recently purchased property.

Online reviews and forums can also provide insights into a broker’s reliability and customer service quality.

3. Check Licenses and Accreditations

Ensure the mortgage broker is licensed to provide financial advice and brokerage services.

They should be registered with a relevant regulatory body, which oversees financial services and protects consumers. This ensures they adhere to strict guidelines and professional standards.

For instance, my accreditations and Australian Credit License are listed on my bio page.

4. Range of Loan Products

A good mortgage broker should have access to a wide range of loan products from various lenders.

This diversity ensures they can find a mortgage that best fits your specific needs, rather than pushing products from a limited pool.

5. Transparency

Your broker should be upfront about their fees and how they’re compensated.

Some brokers receive a commission from the lender upon finalising a loan, while others might charge a fee directly to you.

Understanding this structure is crucial to assess any potential biases towards certain lenders.

6. Communication and Availability

Choose a broker who communicates clearly and is available to answer your questions.

They should be willing to explain complex loan terms in simple language and keep you informed throughout the process.

A broker’s willingness to engage and support you is a good indicator of their service quality.

7. Professionalism and Reputation

A broker’s professionalism and reputation are vital.

Look for someone who has a proven track record of helping clients successfully secure loans.

Professional associations often have directories of their members, which can be a good starting point.

8. Personalised Service

Your broker should provide a personalised service, taking the time to understand your financial situation, needs, and long-term goals.

They should offer tailored advice, demonstrating a clear understanding of your circumstances and what you are trying to achieve.

9. Post-Settlement Support

A good mortgage broker should offer post-settlement support, guiding you through any questions or issues that arise after your loan has closed.

This includes advice on how to manage your mortgage effectively, options for refinancing in the future, and assistance with any lender-related queries.

Look for a broker who is committed to maintaining a relationship with you beyond the initial loan settlement, offering ongoing support and advice as your financial situation evolves.

10. Local Market Knowledge

Considering that every city has its own unique market, it’s generally a good idea to choose a broker with local market knowledge. For instance, if you live in WA, it is beneficial to look for a mortgage broker in Perth.

This expertise can be invaluable, particularly when it comes to understanding regional lending criteria, property valuation practices, and local government charges or grants that might apply to your purchase.

A broker with a deep understanding of the local market can provide insights and advice that are more tailored to your circumstances, enhancing your chances of securing the best possible mortgage for your needs.


How does a mortgage broker get paid?

Brokers typically earn a commission from the lender once your mortgage is approved and settled. Some may charge a fee directly to you, so it’s important to ask about their fee structure upfront. For more information relating to how mortgage brokers get paid, read our blog on the topic.

Can I negotiate the loan rates through a mortgage broker?

Yes, mortgage brokers often have the leverage to negotiate loan terms, including interest rates, on your behalf with lenders due to their volume of business and relationships.

How many lenders should a good broker have access to?

A good broker should have a broad panel of lenders, including major banks and specialised lenders, to ensure they can find the best fit for your needs. The exact number can vary, but access to a wide range is more important than the total count.

Is it better to go directly to a bank or use a mortgage broker?

A broker can save you time and potentially money by comparing a wide range of loans from different lenders, while a bank can only offer its own products. However, some prefer the direct approach for personal reasons. It ultimately depends on your preferences and financial goals.

What should I prepare before meeting with a mortgage broker?

Prepare a summary of your financial situation, including income, expenses, assets, and liabilities. Also, have an idea of your budget and the type of property you’re looking to purchase. This information will help the broker find the most suitable loan options for you.


Selecting the right mortgage broker can make a significant difference in your home buying journey.

By doing thorough research, checking for proper accreditation, and ensuring transparent communication, you can find a broker who not only understands your needs but also works diligently to find the best mortgage solution for you.

Remember, a good broker is someone who offers personalised service, demonstrates extensive market knowledge, and is committed to helping you achieve your home buying goals.

Gavin Harrigan

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With over 18 years in the finance industry, Gavin's wealth of knowledge relating to home loans is matched by few in Australia. This knowledge is reflected in his dozens of awards, including being inducted into the Plan Australia Hall of Fame. His qualifications include a Bachelor of Commerce from Curtin University for Applied Finance and Commercial Law and a Diploma of Finance and Mortgage Broking Management from AAMC Training Group.

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