Gavin Harrigan, mortgage broker in Perth

What to Ask a Mortgage Broker

Navigating the mortgage process can be daunting, whether you’re a first home buyer or looking to refinance.

As a mortgage broker with over 18 years of experience, based in Perth, WA, I’ve seen the landscape of home loans evolve, but the importance of asking the right questions has remained constant.

In this blog, I’ve covered what to ask a mortgage and why to ensure you secure the right deal for your unique needs.

Quick Summary

  • Understand the Broker’s Experience and Expertise: Ensure they have a solid track record.
  • Clarify Fees and Costs: Know exactly what you’re paying for.
  • Inquire About Loan Options: Explore a range of mortgage solutions.
  • Interest Rates and Repayments: Discuss your best options and potential future changes.
  • Application and Approval Process: Understand the steps involved and timelines.
  • After-Sale Support: Confirm the level of ongoing support.

What Questions to Ask a Mortgage Broker

Below are the most important questions to ask your mortgage broker to ensure you are working with the right person.

Understanding the why behind each question is crucial for helping you engage in meaningful conversations with your mortgage broker, ensuring you receive advice and service that truly meet your needs.

1. Can you tell me about your experience and qualifications?

The mortgage industry is complex and ever-changing.

A broker with extensive experience and relevant qualifications is more likely to navigate these complexities effectively, providing advice that’s both savvy and up-to-date.

Their track record in terms of reviews and awards can also indicate their ability to secure favourable loan terms, reflecting their expertise in dealing with various lenders.

Additionally, knowing their qualifications ensures they meet all regulatory requirements to practice, offering you peace of mind.

2. How do you get paid, and what will be the cost to me?

Transparency about fees and commissions is crucial for trust and to ensure there are no hidden costs.

Understanding how mortgage brokers get paid can help you gauge whether their advice might be influenced by the prospect of higher commissions from certain lenders.

This knowledge allows you to critically assess the loan options presented to you, ensuring they align with your best interests rather than the broker’s financial gain.

3. What loan options do you think are best suited for my needs, and why?

A tailored approach to loan selection is vital.

Your financial situation, goals, and preferences should drive the broker’s recommendations.

This question prompts the broker to consider your unique circumstances and suggest loan products that offer the best balance of interest rates, fees, and features.

It also opens the floor for discussion about various mortgage products, helping you understand why certain options may be more advantageous than others.

4. What are the current interest rates, and what do you think could happen to them in the near future?

Home loan interest rates directly impact your monthly repayments and the overall cost of your loan.

A broker with a deep understanding of the market can provide insights into potential rate movements, helping you decide whether to choose a fixed, variable, or split interest rate loan.

Their perspective on future rate trends can be invaluable in timing your loan application to secure the best possible terms.

5. What are the details of the loan’s fees, features, and flexibility?

Beyond the interest rate, loans come with various fees (application, ongoing, exit) and features (offset accounts, redraw facilities) that can significantly affect your financial flexibility and the loan’s cost-effectiveness.

Discussing these details helps ensure you’re not just choosing a loan for its attractive rate but also considering how its other aspects align with your financial strategy and lifestyle needs.

6. Can you walk me through the application and approval process?

The loan application process can be intricate and time-consuming.

Understanding each step, from documentation requirements to timelines for approval, can help you prepare adequately, reducing delays.

It also gives you a clear picture of what to expect, making the process less stressful and more efficient.

7. What level of after-sale support do you offer?

Your financial needs and the mortgage landscape will evolve over time.

Ongoing support from your broker can be crucial for navigating future changes, whether you’re looking to refinance, adjust your loan terms, or simply have questions about your mortgage.

This question ensures you’ll have a knowledgeable ally throughout the life of your loan, not just during the application process.


How often should I review my mortgage with my broker?

It’s wise to review your mortgage annually or whenever there are significant changes in your financial situation or the interest rate environment.

Can a mortgage broker help with refinancing?

Absolutely, mortgage brokers can assess if refinancing can save you money or better meet your current needs and help navigate the process.

Should I go for the lowest interest rate?

While a low interest rate is important, consider other factors like fees, loan features, and flexibility. The cheapest rate isn’t always the best deal overall.

How long does the mortgage application process take?

This can vary significantly but generally, from application to approval, it can take from a few days to a few weeks, depending on your financial situation and the lender.

What do mortgage brokers do?

A mortgage broker provides a comprehensive service by assessing your financial situation, finding suitable loan options from a wide network of lenders, simplifying the application process, offering expert advice, and negotiating favourable loan terms on your behalf.

To learn more about what mortgage brokers do, you can read our blog on the topic.


Asking the right questions is crucial in your journey to securing a mortgage that fits your needs.

With over 18 years of experience, I understand the importance of transparency, tailored advice, and support throughout the mortgage process. Remember, a good broker is your partner in navigating the complex mortgage landscape.

If you live in WA and you’re looking for a mortgage broker in Perth to provide expert guidance and a personalised approach to securing your next mortgage, I’m here to help.

Get in touch with us today to explore your options and take the next step towards securing your ideal home loan.

Gavin Harrigan

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With over 18 years in the finance industry, Gavin's wealth of knowledge relating to home loans is matched by few in Australia. This knowledge is reflected in his dozens of awards, including being inducted into the Plan Australia Hall of Fame. His qualifications include a Bachelor of Commerce from Curtin University for Applied Finance and Commercial Law and a Diploma of Finance and Mortgage Broking Management from AAMC Training Group.

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